In order for the communications addressed to the Complaints Box to be taken into consideration and, consequently, admitted, they must meet the following requirements:
- Describe in as much detail as possible the circumstances that facilitate the identification of fraudulent activity.
- Provide all available documentation about the situation that is reported, or objective indications in order to obtain evidence from the Agency.
- Have the reasonable certainty that the information that is transferred has a special importance to achieve the integrity and good governance of the public sector, or it helps to avoid fraud in the use of public money.
- In any case, communications based on personal opinions that are not accompanied by sufficient justification or those that are notoriously false will not be accepted.
Once a complaint has been submitted through the Mailbox, complainants get an acknowledgment of receipt from the application confirming that the complaint has been made successfully. This acknowledgment of receipt incorporates an alphanumeric code for access to a confidential communication channel.
The code assigned when the Mailbox is accessed is the only form of access and it is the responsibility of the complainant to keep it. This secure electronic communication channel guarantees the confidentiality of communications and offers the possibility of preserving anonymity. It also allows to maintain collaboration with the Agency in verifying the facts.
It is important that the dialogue between the complainants and the Agency is maintained through this channel to facilitate the investigation tasks and verify the facts.
Failure to respond to the information requests made through the Complaints Box may result in the filing of the proceedings.